If you were to try the Rib'n Reef's fresh Caesar salad, prepared tableside... Jean Luc is your man! Only one of the hats he wears as Maître D' at the Reef.

The phrase "maître d'hôtel" is French for "master of the hotel," and the traditional image of such a position conjures up visions of European-born and -trained gentlemen, dressed in tuxedos and fluent in several languages, acting as regally as the aristocrats they serve. The traditional maître d'hôtel carried himself like royalty, because he did work for royalty!

"A good maître d' can take your ordinary dinner and make your dining experience extraordinary." explains Jean Luc who has worked his way up from waiter to the Rib'n Reef's well-respected maître d'. Jean Luc believes it is imperative not only to know the menu and be knowledgeable on wines, but to know the patrons. Create successive visits by greeting regular customers by name, seating them at their favorite spot, making sure they have special service, the list goes on and on. "In an era of heightened competition, providing flawless service can set a restaurant apart...and I go out of my way to take the Reef's service to the next level and continue to win a legion of loyal customers as we have been doing for the past 5 decades!"

Jean Luc orchestrates the entire front-of-the-house operation to ensure there is a solid flow from the beginning to the very end. His vibrant personality motivates him as he leads his team of polished waitstaff...like an officer leading his troops into the battle zone! He manages guest relations at the hostess stand, facilitates orders in the kitchen, ensures that service runs smoothly, caters to the special needs of long-time Rib'n Reef guests and makes new customers feel like old friends. "Service is at its best whenever you don't ask for service...When it's choreographed properly, the client never has to ask or raise a hand for anything." says Jean Luc.

"The whole restaurant from the GM to myself to the waiters and food are all part of a wonderfully structured play. To really appreciate it guests would have to understand it and the effort that occurs behind the scenes ...the effort that we wish that they don't see, only to indulge in the outcome and applaud us through their laughter, facial expressions and loyalty... that is OUR true gratification!"